How the fee works
The Cancellation Fee applies to appointments canceled within 24 hours of the scheduled service. The fee is $25 and is noted on your booking so we can maintain a dependable schedule and offer consistent availability for clients seeking appointments in New Orleans.
Recording and resolving a cancellation record typically takes less time than an average appointment—the administrative note is brief compared to the appointment duration, which is 3 minutes. This process helps staff track openings and reduces last‑minute disruptions without changing the service experience.
Scheduling and local timing in New Orleans
Local traffic patterns, City Park events, and evening festivals shape how easily we can refill a canceled slot. Because many clients coordinate waxing around weekend activities or post‑concert evenings, a late cancellation often leaves a gap that can’t be filled quickly by commuters coming via I‑10 or streetcar.
Enforcing the 24‑hour policy preserves preferred appointment times across Mid‑City, Uptown and surrounding neighborhoods like Metairie and Lakeview. It’s a practical decision that increases predictable availability for clients who plan ahead for festivals, museum visits, or nights in the French Quarter.
Exceptions and flexibility for local circumstances
We review exceptions case‑by‑case for emergencies, sudden severe weather, or documented transportation disruptions. New Orleans’s hurricane season and occasional flooding are local realities; when these affect your ability to attend, contact us as soon as possible so we can evaluate the situation fairly.
Requests for waivers or adjustments are considered, but they are not guaranteed; honoring the fee in most short‑notice cases helps keep appointments stable for the wider client base. If you expect conflicts with event schedules in City Park or evening plans, try booking earlier to reduce risk.
